You can order as many domains for your vServer as you like. The minimum contract term for domains is 12 months; the charges are due for 12 months in advance according to the annual fee. Since every vServer has a static IP, you can also order domains with every other registrar.The prices are as follows:

A name server entry is automatically conducted for every domain that is registered by us for our customers. However, OneHost offers no further name server services, but you can make use of free services like http://www.granitecanyon.com.

You can reboot your vServer 24/7 without charge in your customer interface. Just click one button, and your vServer will be rebooted within seconds.

You will get full root access on your vServer and can carry out installations and system enhancements as desired. The only thing you cannot do is recompile the kernel.

Should you have any problems with your server, our Support will be ready to assist you by phone or the e-mail ticket system. The Support’s phone number can be found at the contact page.

If your vServer is not available anymore after a reboot, you can inform our technicians by e-mail or phone. We will bring your server back to life as soon as possible.

Everything. Without exception! You have full root access on your server and thus may install everything, as long as it is not against the law.

You are solely responsible. Unfortunately, we can take over no responsibility for current and future security leaks.

You can see anytime in the menu Traffic of your customer interface how much traffic has been used, so that you can always keep an eye on the costs.

For all vServer offers you can order up to 30 additional IPs in your OneHhost PowerPanel.

After you have tried to login three times with wrong data, an interface will appear, which will help you to order your new access data.

No, this is not possible. Every vServer is run in a particular Sandbox environment and can not influence the vServers of other users or cause them to crash.

Unfortunately, this is not possible.

This is generally possible. However, we can give you no guarantee that the software runs faultlessly. Applications that cause a high basic load during the whole execution and use many resources (like game servers) can be run on a vServer, but do not perform in an optimal way. A dedicated OneHost may be the better choice here.

Due to legal licensing reasons, it is not possible for us to preinstall Java. The company SUN demands the end users license agreement. Since you are the end user being the server administrator, however, you have the possibility to install Java yourself.

All new vServer offers currently have a contract term of 1, 12 or 24 months. With 12 or 24 months, you have to cancel at least three months before the term ends, because otherwise it will be prolonged automatically for another 12 months. Monthly contracts can be cancelled any time to the end of the month.

You can choose between credit card, PayPal (with debit order), and direct debit payment (only possible with German bank account). You are billed in monthly intervals for monthly contracts, and 12 months in advance for 12- or 24-month contracts.

You can register domains in the menu Domain of the customer interface. In the course of the domain registration, you are automatically registered as Admin-C. The same goes for name server registrations, which refer to your server. In you customer interface you can conduct respective change provider applications. A fax form is generated automatically in this interface, which you can download, fill in and fax or send by mail. That way, you are spared some work, because you don’t have to prepare a fax yourself.

When you order a domain in the menu Domain of your customer interface, your ordered domain will be registered automatically in our name servers.

You can have your server rebooted any time free of charge and fully automatic, 24 hours a day on seven days a week. A respective form can be found in your customer interface.

Our servers are either based on Linux or Windows. Various utilities (daemons) are run on the servers. You have three options for your system administration: [1] SSH/Telnet: You have full access to your server, that is, you have 100 percent control of every software on the server. Of course, you can install and use further software anytime! [2] Plesk: Plesk has been developed especially for the needs of professional hosting service providers and IT professionals. According to the manufacturer, it offers the most comprehensive range of features as compared to competitors. Plesk is available for Debian, Ubuntu, CentOS and Windows. [3] cPanel: cPanel is a web-based graphical Control Panel with a wide range of features for quick and easy management of your websites and hosting accounts (available at extra cost for CentOS 6).

You get full root access for your server and can do with it what you like without any limitations (as long as it’s not against the law).

Every day between 7 a.m. and midnight, our basic support hotline is available for free. Here, our experienced staff will record you request in a ticket and hand it over to the Second Level Support. The latter will contact you then shortly by e-mail and give you assistance for your problem. Moreover, you can contact our Second Level Support directly with an e-mail ticket. If you have selected PlatinumSupport, you can make use of a free phone hotline, which connects you directly with our experienced system adiministrators. Please do not call our sales team, because they can not give you assistance.

If your server is no longer available after a reboot, you can contact our technicians by e-mail ticket or phone.

If you have detected a hardware failure of your server, please contact our Support over the basic hotline or by support ticket. Our team will attend to it then, to get your server back online as soon as possible.

This is no problem. In many cases it makes more sense to restore the server completely instead of wasting much time for searching for problems. If you wish a reinstallation of your server, you can order it in your customer interface. A restore is free for all server packages.

Everything. Without exception! You have full root access on your server and thus may install everything, as long as it is not against the law.

You are solely responsible. Unfortunately, we can take over no responsibility for current and future security leaks.

You can see anytime in the menu Traffic of your customer interface how much traffic has been used.

Yes, with your Dedicated Server you can use an unlimited amount of traffic without further cost. Please note, however, that we can guarantee no connection bandwidth and reserve the right to limit the bandwidth in singular cases.

You can order up to three additional IP addresses through your customer interface. Each of them costs 1.5 Eur/month.

We accept the following payment methods: Credit card, PayPal (with debit order).